FAQ

WHAT IS YOUR RETURN POLICY?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. 

Any product you return must be in the same condition you received it and in the original packaging.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We aim to ship orders received before 12pm using a next day service. Orders over £200 will be free of postage

DO YOU SHIP INTERNATIONALLY?

We are very sorry but cannot offer this service as present.

WHAT ARE THE PAYMENT OPTIONS?

For shop purchases payments can be made online. We can also offer BACS payments on request

HOW DO YOU SAVE MY DATA?

City Washroom Services Ltd privacy policy to explain how and why we use your personal information. It’s important, so please make sure you control your privacy. Our website and apps are not intended for use by children who are under 16 years of age. We can provide a full Data and privacy document which outlines how and why we use you data. Please contact Admin@citywashroom.co.uk for a copy of this